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(More customer reviews)I purchased a Master NP-20T combination water softener and filter. The price was nearly $1200. The unit softens water and filters well, but that's the end of the positive side. This unit has not worked correctly from day one. Every time it refills the brine tank it overflows. I called the place where I purchased the unit and was told that I should call Master. Ok, great. A call to Master is met with "We don't deal directly with the consumer. Call the location where you purchased the unit." I told them I did and the distributor told me to call them. After a couple of minutes of wrangling I was finally forwarded to a friendly, reasonably knowledgeable man who told me what he thought was wrong and how to fix it. GREAT!..... except it didn't fix the problem...... so, a few days later I call the distributor again and get the same answer, call Master. Arg. Ok, fine.
This time, no go. One woman transfers me to another women who tells me that they can't help me. I told her that the guy I talked to told me to call back if I needed more help. Her response? "We don't do that, call the distributor." Once again, I told her "I just got off the phone with the distributor, they told me, again, to call you." Her response? "I'll call them and tell them to call you."
What good is that supposed to do? They just told me 5 minutes ago that they don't know what's wrong with the unit and I should call YOU!
Anyway, this is the service you get for spending over $1000 on one of their units. I can promise (just as I told them) that they will NEVER get another penny of my money. EVER.
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The Home Master Water SoftenerPressure Performance Series - Model #HMWS268- (32,48) 32,000 grain Premium Water Softener with Advanced GE Logix ValveThe main purpose of the Home Master Water Softener is to deliver softened water free from troublesome hardness minerals to every water faucet and showerhead in your home without drawing down water pressure, and without needlessly wasting water and salt. Competitor?s systems use undersized valves with small ports, which restrict water flow and reduce performance so that shower pressure becomes weak and unpleasant.?Nothing ruins a shower like weak water pressure. The Home Master Water Softener was designed with your comfort and convenience in mind. It features full 1? ports for maximum possible water pressure in addition to a very user friendly computer control valve to control regeneration so that less salt is used and water wasted. The Home Master Water Softener operates only when necessary. It?s better for the environment and saves you money. GE Logix Performa®Model #268 Demand Valve Controller The new Logix Controller is unrivaled in simplicity and is easier to program than any other electronic controller on the market today. In fact, it?s so simple you really don't need the owners manual ? it?s no more difficult than setting a digital alarm clock. The Logix Controller is factory-programmed with complete salt tables and operational parameters. The installer programs the resin volume, sets time of day, day of week, hardness and the salt amount. It?s really that simple! The included Turbulator® utilizes a water-stream compression device that really stirs up the resin bed. Unique propelling action ensures maximum cleaning.Contents: GE Logix 268 Computer Control Demand Valve w/ 1? portsBypass valve, Resin tank and brine tank, The Turbulator®, resin and funnel, Instruction book and warranty card. *Some assembly required.
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